Customer Service Representative (CSR)
Customer Service Representatives are often the first point of contact for clients and play an essential role in creating a welcoming, supportive experience at OVRS. CSRs work closely with pet owners, referring veterinary practices, and our medical teams in a busy, 24-hour specialty and emergency hospital.
Responsibilities
- Greet clients and assist with check-in and checkout
- Answer and route incoming telephone calls
- Gather accurate client and patient information
- Schedule appointments and coordinate communication with clinical departments
- Process payments and explain estimates, deposits, and hospital policies
- Obtain medical records and communicate with referring veterinary practices
- Provide compassionate support to clients experiencing stressful or emotional situations
- Maintain accurate electronic records and protect client confidentiality
- Help keep reception and client areas organized and professional
- Collaborate with doctors, nurses, assistants, and other support staff
Qualifications
- Strong communication, customer service, and organizational skills
- Ability to remain calm and professional in a fast-paced environment
- Compassion and sensitivity when assisting clients with sick or injured pets
- Attention to detail and the ability to manage multiple priorities
- Comfortable working with computers, telephone systems, and electronic records
- Veterinary or medical customer service experience is preferred but not required
- Availability to work assigned days, evenings, weekends, or holidays as needed
The ideal candidate is dependable, empathetic, team-oriented, and committed to providing an excellent client experience.